Payment And Cancellation Policy
The following Terms and Conditions apply to all custom and package tours offered by Best Tuscan Tours, LLC and its subsidiaries and operating division including Exclusive Italian Tours Herein referred to as (BTT)
Deposits and Payments
A deposit per person is required to confirm all services. Deposits for Custom Tours may vary. Final payment is due 60 days prior to international departure. For reservations made within 60 days of departure, the entire tour cost must be paid at the time of booking.
Depending on the type of tour a 10% (ten percent) to 30% (thirty percent) non-refundable date and planning deposit is required at the time of confirmation to secure your booking. Dates are not guaranteed without a deposit.
Deposits are non refundable.
Regardless of reason, cancellations result in costly charges from our travel and hotel providers covering penalties and fees incurred by canceling confirmed bookings. Therefore, the following cancellation penalties and or fees will apply.
Refunds of final payment received within 60 days of departure will be honored as follows:
- Between 30-60 days of scheduled tour departure: 50% refund
- 30 days or less prior to scheduled tour departure: No refund Penalties and fees imposed by our suppliers, if any, may be additional and, if imposed, will be deducted from the above refunds.
Full payments received prior to 60 days will be refunded in full less non refundable deposit plus a 50 Euro person administrative fee.
Tour Prices and Inclusions.
Prices are in Euro and are per person, based on double occupancy. Single supplements apply.
Please refer to the tour's detailed day-by-day itinerary to confirm the exact inclusions. All hotels, meals, transportation and planned activities are as noted in the itinerary. Also included is baggage handling for up to two pieces per person, hotel taxes and gratuities.
Items Not Included
Trans-Pacific and/or trans-Atlantic airfare, travel or medical insurance, airport departure taxes, governmental fees, excess baggage charges, visa fees and vaccinations are excluded. Also not included are costs for airport transfers, optional activities [which are subject to availability], gratuities for tour staff and personal items such as room service, telephone, postage, alcoholic and bar beverages, laundry, and other optional incidental extras.
Hotel Reservations Before & After Tours
Guests that would like to arrive early or depart later can request BTT arrange for their hotel rooms. Rooms will be reserved on a space-available basis and the charges will be added to your total cost. We recommend an early arrival to avoid possible air transport delays. We also suggest that you coordinate your flight departures with the tour completion since it may require an overnight stay.
Luggage Handling & Restrictions
BTT cannot be responsible, assume liability or accept claims for loss or damage to luggage and personal effects. It is important that you have adequate insurance to cover these possibilities. [We urge you to purchase Travel Insurance]
Accommodations, arranged activities and sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond BTT s’ control. Every effort will be made to operate tours as planned, but alterations may occur after the final itinerary has been issued. BTT reserves the right to alter or curtail the itinerary or provide comparable substitutions.
Quoted prices include planning, handling and operational charges, and are based on current rates of exchange, tariffs and taxes. BTT reserves the right to increase tour prices to cover increased costs, tariffs and taxes received after prices are published, and to reflect fluctuations in foreign exchange markets.
Special requests such as smoking/non-smoking, adjacent or connecting rooms and special dietary needs should be advised at time of booking. Please note that every effort will be made to secure your special request; however, these requests cannot be guaranteed.
Visas and Passports
Passports must be valid for six months following date of entry into any international country. It is the sole responsibility of the tour participant to secure a valid passport with sufficient blank pages for immigration and visa stamps. Travelers must provide identification in the form of a passport at the time of airport check-in. Your passport name must match the name on your ticket and tour reservation or you may be denied boarding.
Guest Participation & Health
Travelers to Europe should be in reasonably good health. Please consult your doctor for pre-departure health advice. BTT offers participation to all guests, however; we reserve the right to terminate the tour of any persons who are abusive of others or whose behavior disrupts the tour.
Photography during Travel
BTT reserves the right to take photographs during the operation of any tour or part thereof and to use them for promotional purposes. By booking a tour with BTT, members agree to allow their images to be used in such photographs. Tour members who prefer that their images not be used are asked to identify themselves at the beginning of their program.
Biking In Europe
Cycling is a strenuous physical activity and guests must be in reasonably good health to participate. Also cycling takes place on the open road and as such automobile traffic may be a factor guests must exercise all due care when cycling and maintain control of themselves.
All guests must fill out a Liability Waiver as a pre condition to participation in BTT cycling tours. Said waiver is forwarded to the guests prior to arrival contained in the Rider Profile..
Lost or Stolen Bike Rentals & Gear
A credit card prior to bike check out will be required to cover lost or stolen bikes, helmets and equipment. Locks are provided to guests and must be used at all times while on tour. Charges for replacement value of lost bikes, helmets and any borrowed equipment are set by Florence by Bike. All hotels have secure areas for leaving bikes overnight; failure to use these secure facilities which result in a stolen bicycle will be charged to the guest responsible.
Walking In Europe
Our tour requires walking, often on uneven, cobblestone streets. Many sites may have limited motor coach access and involve stairs and inclines Travelers Needing Special Assistance
BTT regrets that it cannot provide individual assistance to guests for walking, dining, wheelchairs or other personal needs. Persons needing such assistance must be accompanied by an able companion who will assist them.
Refunds And Insurance
BTT cannot be responsible for delays or changes in air or other services, sickness, weather, strikes, or other factors beyond BTT control. Should additional costs be incurred due to circumstances beyond our control, such costs will be the guests’ responsibility. Refunds will be made on the basis of savings, if any, recovered from non-use of hotels etc. No refund will be made for any unused group services or activities, missing sightseeing or meals.
We strongly recommend purchasing comprehensive trip cancellation and interruption insurance (including trip delay, trip cancellation, trip interruption, and baggage and personal effects insurance) once a trip has been booked. Baggage delay, health, accident, and emergency evacuation insurance are also strongly recommended. Detailed information will be provided upon receipt of a deposit, or upon request.
Limits on BTT Tours Responsibility
BTT its employees, shareholders, officers, directors, successors, agents and assigns (collectively BTT), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated BTT companies). All such persons and entities are independent contractors. As a result BTT is not liable for any negligent or willful act of any such person or entity or of any third person.
In addition and without limitation, BTT is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.
There are certain inherent risks in travel of this type. These include, but are not limited to, risks of biking, horseback riding (for example, unpredictable behavior by the horses, being spooked, etc.) hiking, swimming, walking, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation in the case of a medical emergency. Passengers assume all such risks with regard to these possibilities. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.
Any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any information relating in any way to the trip, or to the trip itself, shall be settled solely and exclusively by binding arbitration in New Jersey, in accordance with the current rules of the American Arbitration Association. Travelers Representations: The Traveler represents that neither he nor she nor anyone traveling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. BTT reserves the right to decline to accept anyone on a trip. BTT reserves the right to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other passengers on the trip.
PAYMENT OF THE TOUR PRICE CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN AND IN MORE SPECIFIC PRE-DEPARTURE PASSENGER DOCUMENTATION, INCLUDING THE RESERVATION CONFIRMATION FORM.